Privacy Policy
Last updated: November 14, 2025
At ShelterCrest, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information:
- Full name and contact details (email, phone number)
- Ghana Card number and date of birth
- Employment information (employer name, salary, start date)
- Rental property details and landlord information
Documents:
- Ghana Card (ID verification)
- Payslips (income verification)
- Proof of employment letters
Automatically Collected Information:
- IP address and device information
- Browser type and operating system
- Usage data and application activity
2. How We Use Your Information
We use your information to:
- Process and evaluate your rental advancement application
- Verify your identity and employment status
- Facilitate payments and financial transactions
- Communicate with you about your application and account
- Improve our services and user experience
- Comply with legal and regulatory requirements
- Prevent fraud and maintain platform security
3. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure cloud storage with Supabase
- Regular security audits and updates
- Access controls and authentication protocols
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Information Sharing
We may share your information with:
- Landlords: When necessary to facilitate rental agreements
- Payment Processors: To process your payments securely (e.g., Paystack)
- Service Providers: Third-party vendors who assist with our operations
- Legal Authorities: When required by law or to protect our rights
We do NOT sell your personal information to third parties for marketing purposes.
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Data Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at info@sheltercrest.com
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. After your account is closed, we may retain certain information for archival purposes and to prevent fraud.
7. Children's Privacy
ShelterCrest is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of ShelterCrest after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@sheltercrest.com
Address: Accra, Ghana
By using ShelterCrest, you consent to the collection and use of your information as described in this Privacy Policy.